I thoroughly enjoyed my week's holiday, though it was busy from finishing work on Friday night until going back ten days later. Two trips (one overnight) to my late father's house to continue with the preparations to put it on the market and to meet an estate agent, three full length Rugby matches refereed, together with about two dozen 7s matches over four days at the National Schools Sevens, nine items sold on Ebay, a curry evening with Ruth's colleagues from the maths department, a pretty exciting Grand Prix and a trip to Broadcasting House to watch the recording of The Now Show for BBC Radio 4.
Almost all of these were an absolute joy. Even the house clearing effort progressed well, and apart from poor weather and lots of mud on the Thursday, the Sevens were great; talent, speed, skills and some really close,exciting games, and the chance to referee some fantastic teams.
The event in the Radio Theatre at Broadcasting House was fascinating too, not least for the contrasts with a TV recording. Last autumn, we saw BBC2's Mock The Week at Television Centre. The studio was completely rammed with lights and cameras - over 100 gantries above our heads, and I may have counted ten cameras used during the show, each with its own cameraman. We were in our seats for a full three hours to produce a sub 30 minute programme, plus a few segments for the Christmas show. This was in the end exhausting and I'm sure that the cast struggled to raise many laughs after the two hour mark.
The Now Show seemed much lighter on its feet, though maybe more of it was scripted. Just a microphone each (one set lower for John Holmes), and we were out within 90 minutes - less than an hour's recording, and could easily have taken more.
The Radio Theatre is worth a closer look. Art deco, with bas relief sculptures round the sides at floor level - the floor has clearly been raised by some six feet. Wikipedia says that the sculptures are by Gilbert Bayes, though much else around the building is by Eric Gill. Sadly there is no mention, let alone photographs, of this work in the National Archives article, which however does show his work at Lords Cricket Ground, amongst others.
30 March 2010
15 March 2010
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14 March 2010
Hampshire Rugby Clubs
Just updated my Google Map of Hampshire Rugby Clubs with the changes that I'm aware of for the season 2009-10.
The map includes
Please let me know if you spot any errors or omissions.
The map includes
- Member Clubs of Hampshire RFU including the Channel Island clubs
- Associate Clubs of Hampshire RFU
- Associate Schools
- non-Hants clubs that play in Hampshire leagues or merit tables.
Please let me know if you spot any errors or omissions.
31 December 2009
RBS Six Nations 2010
As I can't find a calendar file to download for the RBS Six Nations 2010, I've made one myself that you are welcome to use.
It's available in several formats:
vCalendar file (.vcs)
Excel(.xls)
Comma Separated Variable(.csv)
XML(.xml)
HTML file
Zip file of Time & Chaos Transportable Records (.ixl)
The start times are all shown as Greenwich Mean Time. Where a separate KO time is shown, this is the local time for matches in Paris and Rome only.
Looking forward to a great tournament, but Stade de France on a (cold?) March night could be a very tough place for England to finish their campaign.
It's available in several formats:
vCalendar file (.vcs)
Excel(.xls)
Comma Separated Variable(.csv)
XML(.xml)
HTML file
Zip file of Time & Chaos Transportable Records (.ixl)
The start times are all shown as Greenwich Mean Time. Where a separate KO time is shown, this is the local time for matches in Paris and Rome only.
Looking forward to a great tournament, but Stade de France on a (cold?) March night could be a very tough place for England to finish their campaign.
Follow-up on 'Administrative Cruelty'
After my original post on 12th November, I've had an exchange of e-mails with the manager for Customer Services at Wiltshire County Council.
In his initial e-mail, he made a good and acceptable apology and then continued, "we have put measures in place to improve the service for those people, like you, who need to register a death. Salisbury now have a dedicated line for death enquiries which is given priority. This will ensure that Customer Services can help customers to reach the right person much more efficiently. We have also reminded Customer Service staff that, whilst there is a general agreement that calls will be returned in 24 hours (if there is nobody available at the time), in the case of death enquiries, these calls are given priority and will be returned as soon as possible. In the context of your call, it was insensitive to give you the impression that you may have to wait 24 hours as it would have almost certainly been picked up and dealt with immediately. I apologise for this."
I replied that "I think there is still some distance to go to make the process as simple as it once was.
"As a general principle, it’s good to answer the phone immediately but it’s much more important that the right service should be answering the phone. This is particularly important in the case of a death, where emotions can be raised, timescales to organise funerals can be tricky, and the process should be as seamless as possible. If the call centre had actually been able to make the appointment rather than just quiz me to establish what I knew already – that I should register the death at Salisbury – then it would have been the right service. As an alternative, technology-wise, it should be a trivial matter to arrange for the call centre to pick up calls that couldn’t be answered at Salisbury, rather than make all calls pass through the call centre...
"A Customer Services call centre has a role for people that don’t know what to do, or whose relatives didn’t die in hospital. But the bereaved are given a useful booklet at Salisbury District Hospital. It sets out the requirement very clearly. It should have the direct number for the Registration Service. Anything else, any different number, any other mandatory step in the process, is an unfair and insensitive imposition on the bereaved, and not without cost for the council tax payer. I hope that the council will make the process as simple as possible for future customers."
He then responded "I have to say that I totally agree with the points made and I know that the current process is by no means perfect.
"It is a knotty problem to untangle as the previous process of being able to ‘direct dial’ into the Registration team worked well when Customers got through but there were a lot of complaints from customers not being able to get through.
"That said, now that the Registration Team in Salisbury have released another line specifically for death enquiries, it seems to me to be a sensible next step to start making that number available to the public. This is a proposal I am going to put to the Registration Operational Managers. "
I think that's a very fair response, and would like to thank Wiltshire CC for the consideration given to the points I raised. I hope that the right decisions are made - and that I don't have a reason to use the service again. Of course, any feedback is most welcome.
In his initial e-mail, he made a good and acceptable apology and then continued, "we have put measures in place to improve the service for those people, like you, who need to register a death. Salisbury now have a dedicated line for death enquiries which is given priority. This will ensure that Customer Services can help customers to reach the right person much more efficiently. We have also reminded Customer Service staff that, whilst there is a general agreement that calls will be returned in 24 hours (if there is nobody available at the time), in the case of death enquiries, these calls are given priority and will be returned as soon as possible. In the context of your call, it was insensitive to give you the impression that you may have to wait 24 hours as it would have almost certainly been picked up and dealt with immediately. I apologise for this."
I replied that "I think there is still some distance to go to make the process as simple as it once was.
"As a general principle, it’s good to answer the phone immediately but it’s much more important that the right service should be answering the phone. This is particularly important in the case of a death, where emotions can be raised, timescales to organise funerals can be tricky, and the process should be as seamless as possible. If the call centre had actually been able to make the appointment rather than just quiz me to establish what I knew already – that I should register the death at Salisbury – then it would have been the right service. As an alternative, technology-wise, it should be a trivial matter to arrange for the call centre to pick up calls that couldn’t be answered at Salisbury, rather than make all calls pass through the call centre...
"A Customer Services call centre has a role for people that don’t know what to do, or whose relatives didn’t die in hospital. But the bereaved are given a useful booklet at Salisbury District Hospital. It sets out the requirement very clearly. It should have the direct number for the Registration Service. Anything else, any different number, any other mandatory step in the process, is an unfair and insensitive imposition on the bereaved, and not without cost for the council tax payer. I hope that the council will make the process as simple as possible for future customers."
He then responded "I have to say that I totally agree with the points made and I know that the current process is by no means perfect.
"It is a knotty problem to untangle as the previous process of being able to ‘direct dial’ into the Registration team worked well when Customers got through but there were a lot of complaints from customers not being able to get through.
"That said, now that the Registration Team in Salisbury have released another line specifically for death enquiries, it seems to me to be a sensible next step to start making that number available to the public. This is a proposal I am going to put to the Registration Operational Managers. "
I think that's a very fair response, and would like to thank Wiltshire CC for the consideration given to the points I raised. I hope that the right decisions are made - and that I don't have a reason to use the service again. Of course, any feedback is most welcome.
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